Basic Approach
The Maruha Nichiro Group is closely involved not only with customers who buy products, but many stakeholders including employees, suppliers, nearby residents, shareholders and investors, along with the global environment.
It is essential to build trustful relationships with stakeholders in order to continually improve corporate value. Therefore, we create opportunities to provide information about the Group and listen to stakeholders' expectations and opinions through various forms of communication.
We actively use the feedback we receive to promote the sustainability of the Group.
Communication Map
| Stakeholders | Materiality | Main contact point | Communication methods |
|---|---|---|---|
| Customers | Supply safe and secure foods | Quality Assurance Department | Website |
| Promote consumer-oriented management | Consumer Relations Center | Advertising | |
| Promote lifelong health plan | Central Research Institute, Marketing Department | Events | |
| Shareholders and investors | Proper information disclosure | Corporate Planning Department | Results Announcements |
| Shareholders Meeting | |||
| Report Documents (shareholder communications, reports) | |||
| Business partners | Practice sustainable procurement | Corporate Planning Department | Website and Survery of suppliers |
| Employees | Provide growth opportunities | Personnel Department | Intranet |
| Promote safe and ideal working conditions | Personnel Department | Internal Training | |
| Promote diversity and work practice reform | Personnel Department | Communication Training (NAVI) | |
| Promote a proactive approach to human rights | Personnel Department | Internal Training | |
| Promote health management | Personnel Department | Internal Seminar | |
| Communities and society | Coexist with regional communities in mutual prosperity | Corporate Planning Department | Website |
| Maruha Nichiro Group Companies | Participation in Local Events | ||
| NPOs, NGOs, Academia, etc. | Global information gathering | Corporate Planning Department | Participation in Dialogue (SeaBOS, etc.) |
Key Achievements in FY2023
Customers
In the Maruha Nichiro Group, we continuously accept customer opinions, requests, consultations, and feedback regarding our products and services through phone calls, emails, and chat tools. The information we receive is promptly input into our systems, shared within the Group, and utilized for the development and improvement of our products.
Community and Society
In pursuit of coexistence and mutual prosperity, we are committed to fostering strong relationships through effective communication and various social contribution activities.
Food Education, Community Engagement, Cultural and Educational Initiatives, as Well as Donation and Contribution Efforts
Value for Communities & Society
Engagement with NPOs, NGOs, Academia, etc.
We actively participate in SeaBOS meetings. For more details, please visit our SeaBOS initiatives page:
Questionnaire for Employees about Integrated Report
We conducted a survey on the Maruha Nichiro Group Integrated Report 2023. About 90% of respondents answered “very useful” or “useful” in terms of the usefulness of the Integrated Report as a tool for understanding the Maruha Nichiro Value (MNV) creation process.
Regarding the level of understanding of the Maruha Nichiro Value (MNV) creation process, “very much” and “much” were selected by 53% of respondents, down from about 70% last year. We felt it was necessary to explain the purpose and key points in an easy-to-understand manner in order to disseminate the Maruha Nichiro Value (MNV) creation process to the entire group.
