Basic Approach
The Maruha Nichiro Group is closely involved not only with customers who buy products, but many stakeholders including employees, suppliers, nearby residents, shareholders and investors, along with the global environment.
It is essential to build trustful relationships with stakeholders in order to continually improve corporate value. Therefore, we create opportunities to provide information about the Group and listen to stakeholders' expectations and opinions through various forms of communication.
We actively use the feedback we receive to promote the sustainability of the Group.
Communication Map
| Stakeholders | Materiality | Main contact point | Communication methods |
|---|---|---|---|
| Customers | Supply safe and secure foods | Quality Assurance Department | Website |
| Promote consumer-oriented management | Consumer Relations Center | Advertising | |
| Shareholders and investors | Proper information disclosure | Sustainability Department | Results Announcements |
| Shareholders Meeting | |||
| Report Documents (shareholder communications, reports) | |||
| Business partners | Practice sustainable procurement | Sustainability Department | Website and Survery of suppliers |
| Employees | Provide growth opportunities | Personnel Department | Intranet |
| Promote safe and ideal working conditions | Personnel Department | Internal Training | |
| Promote diversity and work practice reform | Personnel Department | Communication Training (NAVI) | |
| Promote a proactive approach to human rights | Personnel Department | Internal Training | |
| Promote health management | Personnel Department | Internal Seminar | |
| Communities and society | Coexist with regional communities in mutual prosperity | Sustainability Department | Website |
| Maruha Nichiro Group Companies | Participation in Local Events | ||
| NPOs, NGOs, Academia, etc. | Global information gathering | Sustainability Department | Participation in Dialogue (SeaBOS, etc.) |
Main Initiatives
For Customers
In the Maruha Nichiro Group, we continuously accept customer opinions, requests, consultations, and feedback regarding our products and services through phone calls, emails, and chat tools. The information we receive is promptly input into our systems, shared within the Group, and utilized for the development and improvement of our products.
Until the product is delivered (Japanese only)
Examples of Product Improvements Based on Valuable Customer Feedback
Examples of Product Improvements (Japanese only)
Community and Society
In pursuit of coexistence and mutual prosperity, we are committed to fostering strong relationships through effective communication and various social contribution activities.
Food Education, Community Engagement, Cultural and Educational Initiatives, as Well as Donation and Contribution Efforts
Value for Communities & Society
Engagement with NPOs, NGOs, Academia, etc.
We actively participate in SeaBOS meetings. For more details, please visit our SeaBOS initiatives page:
Integrated Reporting Survey for Employees
We conducted a survey regarding the “Maruha Nichiro Group Integrated Report 2024.”
The survey scope was expanded to cover the entire Maruha Nichiro Group. With 1,765 respondents, approximately 90% answered that the integrated report is “very useful” or “useful” as a tool for understanding the Maruha Nichiro Value (MNV) creation process.
Regarding understanding of the Maruha Nichiro Value (MNV) creation process, 55% of respondents indicated they “understand it very well” or “understand it well,” a 2% increase from last year's approximately 53%. We continue to recognize the need to clearly explain the purpose and key points of the MNV creation process to ensure its thorough understanding across the entire Group.
